Captcha code is incorrect.

Re-enter it. Please note that it is case sensitive.

Identifier is incorrect. Make sure that document and document type match those in your application.

To issue you credentials, the UV must ensure that you have an active admission. To do so, the identifier you used during the admission process is required. Some individuals have obtained a NIE after applying for admission with their passport. You must use the same identifier you used for the admission process. Later, you will have the opportunity to go to your faculty or school to update your identity with your new document.

Type of identifier is incorrect.

All identifiers have validation rules, so you must ensure that you are entering the identifier and type correctly.

Mobile phone or email are not correct.

Only a Spanish mobile phone number capable of receiving SMS is allowed. It must begin with a 6 or 7 and have 9 digits.

Verification code entered is not correct.

Enter the code you received by email. Please note that the email may have been sent to spam.

The number of attempts to resend the code has been exceeded. Start the process again.

Restart the process again

The time to send the code has expired. Start the process again.

Restart the process again

The user already has data, so no temporary credentials are required.

You already exist in the UV system. You do not need to obtain temporary credentials. Please use your existing ones. If you do not remember them, visit this page for information on how to recover them.

(EN) PASSWORD - What do I do if I have forgotten my password?Preview

The user already has an admission, so no temporary credentials are required. To access the credential generation process, you must go to Credencials(see help)

Temporary credentials are for accessing admission processes. You have an active admission, so you must access your permanent credentials. Go to Credencials

You have entered an M95 identifier with the wrong identifier type

If the identifier is an M95, you must select type M95

Temporary credentials do not support M95 identifier type

If you have an M95, this means that you already exist in the UV system.

For temporary credentials, the accepted types are Passport, NIF or NIE.

A PASSPORT document type has been specified for a NIF/NIE/M95 document type.

Write the identifier correctly. An M95 starts with M95, followed by 5 digits and ending with either a letter or a number.

Check the type of document indicated as it is not a valid NIF.

Enter the identifier number correctly. A NIF consists of 8 numerical digits followed by a control letter that must comply with a predetermined algorithm.

Invalid characters have been entered in name and surnames.

Invalid characters have been entered in name and first surname.

Invalid characters have been entered in name and second surname.

Invalid characters have been entered in surnames.

Invalid characters have been entered in name.

Invalid characters have been entered in first surname.

Invalid characters have been entered in second surname.

For temporary credentials only. You are entering invalid characters. Valid characters are:

• Letters, including Ñ and Ç

• Vowels with acute and grave accents

• U with diaeresis (ü)

• Hyphen (-)

• Middle dot (·)

Invalid data has been entered in the form.

This error would only appear in case of manipulation of the input form

The telephone number provided is already registered by another person at the University. It is not possible to use this data as a means of password recovery. Use only email in the following steps.

These are information messages. Make a note of the message and continue with the process.

The email address provided is already registered by another person at the University. It is not possible to use this data as a means of password recovery. Use only the phone number.",

Your card application could not be registered. Continue with the process and, once enrolled, contact your faculty or school.

You already have provisional credentials generated. If you still don't know them, go to ACCOUNTS - My Accounts Admin to recover them"

Admission not found. Make sure that document and document type match those in your application and try again. If the problem persists, contact the CAU to proceed.

Your admission could not be found. This may occur for several reasons:

• There is no actual admission and you need temporary credentials to apply for admission. Go to Credencials

• The admission existed but it expired. Contact your faculty or school.

• You are entering a different document than the one you used for admission. Enter the same document you used during the admission process.

The creation of your credentials could not be completed. Please try again after a few minutes.

Some system is currently unavailable. This is usually due to a temporary outage caused by an incident or maintenance work on the systems.

Please wait a few minutes and try again.

The code could not be sent to your mobile phone or email. The system may be overloaded. Please try again after a few minutes.

Your user could not be generated. The system may be overloaded. Please try again after a few minutes.

An error occurred while validating the captcha. Please try again later.

Duplicity has been found in your data. Please contact the CAU.

All of these errors occur when there is already a record of your identity in the UV system, most likely because you have previously carried out some procedure with the UV.

However, there is some kind of inconsistency that, unfortunately, cannot be resolved automatically. You must report the issue so that UV staff can resolve it.

Please do not forget to include the exact error message you are receiving, as this will speed up the assignment of your ticket to the appropriate person or team who can resolve it.

Incorrect status on your application. Please contact the CAU.

Dades incoherents. Si l'error persisteix, contacteu amb el CAU.

Inconsistent data. If the error continues, please contact the CAU.

No podem completar les vostres credencials de forma telemàtica. Per favor, contacteu amb el CAU per a continuar.

We cannot complete your credentials electronically. Please contact the CAU to proceed.

The user has more than 1 registration one record in RIU

Data inconsistency: credentials exist, but student data do not exist. Please go to Student Services to validate your identity and modify your details, if necessary.

The identifier does not have an associated email or mobile phone with it in the FAMILY ADDRESS tab

Both permanent and temporary credentials are issued online. This means that, to guarantee your identity and prevent impersonation, we use your email address and phone number to verify your identity.

Unfortunately, in all of these cases, it is not possible to use your email to authenticate your identity. UV staff must ensure that the identity matches yours and, once verified, modify or add the corresponding email address/phone number so that you can restart the process of obtaining your credentials.

The phone number provided is already registered by another person at the University and you have not provided an email. Please contact the CAU to proceed.

The email provided is already registered by another person at the University and you have not provided a phone number. Please contact the CAU to proceed.

There is data associated with the identity entered in our systems, but no contact email is registered. It is necessary to visit the Student Services office so they can verify your identity and update the data if needed. Alternatively, you may contact the following phone number: {{telefono}}

Your contact details could not be updated. The email provided belongs to the UV and you have not provided a phone number. Please contact the CAU.

Día

Fecha

Horario

Friday

11

3 p.m. to 8 p.m.

Saturday

12

8 a.m. to 3 p.m.

Monday to Thursday

14, 15, 16, 17

8 a.m. to 7 p.m.

Friday

18

8 a.m. to 8 p.m

Monday to Thursday

21, 22, 23, 24

8 a.m. to 7 p.m.

Friday

25

8 a.m. to 3 p.m

Monday to Thursday

28, 29, 30, 31

8 a.m. to 7 p.m.

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_Lang.

_+Info

INICI